guest
Being visually impaired and using screen reading technology, I found setting up online banking impossible because my bank’s website and mobile phone app are designed in such a way that screen readers can’t interact with certain form controls. On my iPhone, I had no trouble entering my account information but couldn’t check the box to agree to the terms and conditions. On my PC, I couldn’t even check the radio button to indicate I had a personal account, which is the first step.
Read the original post at the link below.
An Adventure in Banking #SixSentenceStorryThursdayLinkup #WritingPrompts #Inspiration
abbiejohnsontaylor
September 1, 2022To continue the story, I received a phone call from someone in the bank’s main branch, inquiring about my difficulty enrolling in online banking. I explained the situation, and she said she would look into making improvements to the site and app. So, all’s well that ends well. Thank you for reading.
Patty Fletcher
September 1, 2022That’s great Abbie, keep us updated.